Human Element

<p>Despite some of the most sophisticated computer systems known to mankind modern life can be infuriating – and it's getting worse. But there is a growing suspicion that despite all the investment in IT and organization we have seen we live with the same old problems we always have done. </p><p>Why are we still addicted to oil and petrol despite the disastrous consequences? Why three generations after the Beveridge Report are his Five Giants – Want Disease Idleness Ignorance and Squalor – still so much with us? Why did teenage pregnancies go up despite the UK government spending up to £100 million over a decade to prevent them? Why do so few of the public clocks tell the right time or train lavatories have water in their taps? </p><p>There is a growing understanding not that people are infallible or that they are endlessly trustworthy and benevolent – but they are nonetheless what makes change possible. This book uses this idea to set out the Ten New Rules for organizations reveals where they are working already – with the latest developments in ideas like system thinking and co-production. It explains the future in terms of the People Principle: If you employ imaginative and effective people especially on the frontline and give them the freedom to innovate they will succeed. If you don't they will fail.</p>