Personal Conflict Management

<p>This third edition bridges the theory behind why conflict occurs with specific skills and tools to transform difficult interpersonal encounters into beneficial constructive exchanges.</p><p>Providing an understanding of the common causes of conflict this edition continues its discussions of causes of conflict what affects how conflict occurs and unfolds and strategies to manage conflict. Separate chapters are dedicated to examining conflict in common everyday contexts such as families friendships the workplace or on social media. This edition also features updated information and examples further connections between conflict and communication a revised chapter on conflict in close relationships as well as a new chapter on intercultural conflict.</p><p>The book is ideal for introductory conflict and communication courses at the undergraduate or graduate level.</p><p>An instructor manual significantly updated as well is also available online including summaries of the chapters activities a test bank and sample syllabi and assignments. Please visit www.routledge.com/ 9781032412412</p>