Managing Aggression

<p>How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook:</p><ul> <li>empowers individuals by providing a range of useful useful skills that can help in managing aggression</li> <li>enables staff placed in difficult or dangerous situations by their employers to address the issue effectively</li> <li>clarifies the responsibilities of the manager in ensuring staff are safeguarded</li> <li>builds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace.</li> </ul><p>Highlighting examples of good and bad practice <em>Managing Aggression</em> is a book for anyone who has ever faced or is likely to face aggression at work.</p>