Applying Lean in Health and Social Care Services

<p>Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients staff physicians and health systems. This book systematically describes how NHS Highland uses Lean principles and mindsets to improve safety quality access and morale while reducing costs and increasing capacity.</p><p></p><p>Existing books often describe the gains obtained by using Lean methods but often do not describe the underlying concepts and methods in details. Other books describe continuous improvement work or specific techniques such as daily management in detail. This book seeks to occupy a middle space by providing an overview of the range of Lean ideas applicable to healthcare with sufficient examples and cases studies from NHS Highland and partner organizations so readers can see them in use and practice.</p>